Including delivery, cancellation, refunds and our data processing terms under POPIA.
Medigate Care is a product of Tenzari Solutions, a South African business run as a sole proprietorship. In these terms, we, us and Tenzari mean Tenzari Solutions, and you means the practice that signs up. Contact: hello@tenzari.co.za.
Medigate Care is online software for medical, dental and similar practices: booking, reception and doctor task queues, a patient chat and WhatsApp assistant, forms, reminders and related tools, depending on the packs you choose. It is administrative software. It does not give medical advice, and clinical decisions stay with your practitioners.
Prices are in South African rand and are charged per user per month. The price and whether VAT is included are shown before you pay. Payments are processed by PayFast. Your card or bank details go to PayFast and are never stored by us.
Medigate is delivered online only. Your practice is set up automatically once PayFast confirms your first payment, normally within minutes and no later than one business day. You then sign in at the staff portal with the email and password you chose. If access has not arrived within one business day, contact us and we will fix it.
The subscription renews every month until you cancel. Adding users takes effect immediately once the added amount is paid. Removing users takes effect from your next payment, which is then charged at the lower amount, and the month you have already paid for is not changed. We will tell you by email before any price change, and it applies from your next renewal only.
You can cancel at any time by emailing hello@tenzari.co.za. Cancelling stops future payments, and you keep access until the end of the month you have already paid for. After that your practice is deactivated, and section 9 applies to your data.
If you ask within 7 days of your first payment, we refund that payment in full. After that, a month that has already started is not refunded, because the service is available to you for the whole month. If a feature does not work as described, tell us. We will fix it, or refund the affected period if we cannot. Refunds go back to the original payment method, normally within 10 business days of approval. Nothing here limits your rights under the Consumer Protection Act or other law.
Your practice is the responsible party for your patients' personal information under the Protection of Personal Information Act (POPIA). Tenzari acts as your operator: we process that information only to run Medigate for you and on your instructions, and not for our own purposes.
We keep it confidential, protect it with reasonable technical and organisational safeguards (including encrypted connections, access controls and secured, encrypted storage of sensitive credentials), and limit access to people who need it to run the service. We use hosting and messaging providers to deliver the service, and we require them to protect it too.
If we become aware of unauthorised access to your patients' information, we will tell you without undue delay so that you can meet your own obligations. You are responsible for having a lawful basis and any consent needed to use the service with your patients, and for keeping your staff logins private.
When your subscription ends, you can ask us for an export of your practice's data. After a reasonable period following deactivation, we delete it, except where the law requires us to keep it.
Use the service lawfully and keep your logins private. We may suspend a practice that is used to break the law, harm others or attack our systems. No refund is due for a period of suspension caused by that.
We take care to run a reliable service, but we do not promise it will be uninterrupted or error free. We are not responsible for losses we could not reasonably have foreseen, or for interruptions outside our control, such as internet, hosting, messaging or payment provider problems. Where the law allows, our liability is limited to the amount you paid us in the 3 months before the claim. Nothing here limits liability that cannot be limited by law.
Email hello@tenzari.co.za with any complaint. We aim to reply within 2 business days. We may update these terms, and the version in force when you signed up applies to you until you accept a newer one. These terms are governed by the laws of South Africa. Last updated: 26 October 2026.